Capture and manage customer experience in real time
Collect customer feedback, detect critical issues and turn experience data into actionable service improvements across locations and touchpoints.
What buzzCX helps you achieve
-
Collect incentive-driven feedback through web and mobile channels.
-
Trigger automated alerts for critical customer issues.
-
Classify, escalate and resolve complaints through managed workflows.
-
Monitor customer experience through configurable dashboards.
-
Adapt forms, rules and reporting to each market or business unit.
Core modules
CX Talk™
Capture experience feedback in real time through web and mobile surveys.
CX Pulse™
Structure, monitor and analyse customer experience data over time.
CX Engage™
Detect critical feedback, alert responsible teams and track resolution.
Related solutions
buzzCart
A configurable online ordering platform that connects ordering, delivery, customer data and loyalty—helping brands reduce aggregator reliance and grow direct revenue.
buzzPoints
A configurable loyalty platform that brings together customer profiles, points, rewards, campaigns and partner interactions across digital and physical channels.
buzzComms
An intelligent campaign engine for audience segmentation, multichannel orchestration, personalisation and closed-loop performance measurement.
Tell us what you need to improve.
Share the business challenge or solution area. Our team will review your enquiry and respond with the most relevant next step.